Frequently Asked Questions

Do our mailboxes meet USPS requirements?

Yes. All of our mailbox designs follow USPS guidelines for size, height, and placement to ensure proper mail delivery.

Is it required that customers are home during installation?

As we would love to meet our customers and be present to witness your first impression, it’s preferred but not required. As long as we have access and clear instructions, we can complete the installation without you being home.

What payment methods are accepted?

We accept cash, credit cards, Affirm, Klarna, Venmo and secure online payments through our website.

Can customers include their address number or last name on the mailbox?

Yes! Our designs come standard with your house number. Customers may customize their mailbox with different size house numbers, last name or logo.

What size options are available for mailboxes?

We offer many different mailbox designs which vary in sizes standard, large, XL, and oversized mailboxes.

Do we offer warranties on our mailboxes?

Yes, we offer a limited warranty. Please contact us for specific terms.

Do we offer lockable mailboxes?

Yes, we offer lockable mailboxes to keep your mail secure.

What if you don’t see a mailbox design that you like on our website?

As our name states “CUSTOMS”, we are open to any new designs! Email us your ideas, photo or sketch and we’ll collaborate on your custom mailbox.

What if you need to make changes to your order?

Please contact us right away if you need to make changes. We’ll do our best to accommodate, though some changes may incur a revision fee.

Do we deliver mailboxes?

Yes, we offer delivery services out of state which may incur a fee depending on where you are located.

Do we ship our custom mailboxes?

Yes, we ship to all states across the nation.

Do we provide installation services?

Yes! We offer professional installation for our mailboxes in select service areas. Our team installs each mailbox securely and according to USPS regulations.

How long does it take to build a custom mailbox?

Most custom orders are completed within 5 to 10 business days depending on the design and material availability.