Frequently Asked Questions
Do our mailboxes meet USPS requirements?
Yes. All of our mailbox designs follow USPS guidelines for size, height, and placement to ensure proper mail delivery.
Is it required that customers are home during installation?
It’s preferred but not required. As long as we have access and clear instructions, we can complete the installation without you being there.
What payment methods are accepted?
We accept cash, credit cards, Affirm, Klarna, Venmo and secure online payments through our website.
Can customers include their address number or last name on the mailbox?
Yes! Customers may customize their mailbox with their house number, last name or logo.
What size options are available for mailboxes?
We offer standard, large and oversized mailboxes.
Do we offer warranties on our mailboxes?
Yes, we offer a limited warranty. Please contact us for specific terms.
Do we offer lockable mailboxes?
Yes, we offer lockable mailboxes to keep your mail secure.
What if you don’t see a mailbox design that you like on our website?
We are open to new designs! Email us an inspiration photo or sketch and we’ll collaborate on your dream mailbox.
What if you need to make changes to your order?
Please contact us right away if you need to make changes. We’ll do our best to accommodate, though changes may incur a revision fee.
Do we provide installation services?
Yes! We offer professional installation for our mailboxes in select service areas. Our team installs each mailbox securely and and according to USPS regulations. Install starts at $150.
How long does it take to build a custom mailbox?
Most custom orders are completed within 5 to 10 business days depending on the design and material availability.